From your inquiry to your pallet, every step closed in writing
Follow your capsule project from the first brief to dispatch. Each stage shows what you provide, what is agreed and which document records the next decision.
- Define the productYour brief, offer and specification
- Agree the approvalsSample assessment where agreed
- Make, pack and checkThe approved product and artwork
- Release and dispatchAgreed records and delivery details
Agree the scope and approval points before production. Select a stage to see the detail.
- The brief comes first, followed by a written offer in 1 to 3 business days covering price, timing, packaging options and the applicable order quantity.
- Nothing is bought and nothing is filled until you approve the specification.
- Sample or pilot assessment before the full run, where agreed.
One number, and it is about the offer, not the product
TS LAB answers an inquiry with a written offer within 1 to 3 business days. Production dates are not a general promise on this page, they are written into your offer and into the specification you approve.
What happens after you send the first email?
Send the information you have to receive a written offer within 1 to 3 business days. Agree the product specification, approval points and required documents for your project before production starts.
- 01
Inquiry
You get: a person who reads your formula and answers in writing, with the questions that decide the price asked in one go instead of over two weeks.
We need: ingredients and dose per daily serving, the format you want, a quantity range, the markets you sell in, and your current label if the product already exists.
Closes with: your inquiry confirmed in writing, with the open questions listed.
- 02
Written offer within 1 to 3 business days
You get: a written offer. TS LAB states that the offer covers pricing, timelines, packaging options and the minimum order quantity for your project. Minimum order quantity, MOQ, is the smallest batch a given product can be produced in.
We need: nothing more than step 01, unless a question from step 01 is still open.
Closes with: the written offer.
- 03
Formulation and capsule fit check
You get: the check that decides the whole pack. The same milligram dose fills a different volume depending on the raw material, so the blend decides the capsule size, the capsule size decides the jar, and the jar decides the carton. You also get an early flag if an ingredient has a Novel Food status question or if a claim on your label will not be allowed.
We need: the full formula with doses, the excipients you want or want to avoid, and whether the shell has to be vegetable.
Closes with: a written product specification.
- 04
Raw material sourcing
You get: materials bought against your approved specification. TS LAB states that it sources ingredients exclusively from ISO and GMP certified suppliers. Ask for the certificate of analysis of every raw material with your batch, so that the name on the certificate and the name on your label are the same word.
We need: the approved specification, and your written approval of any substitution before it is made. A formula is never changed without your agreement.
Closes with: a certificate of analysis for each raw material.
- 05
Sample or pilot batch
You get: a sample or pilot assessment where agreed, before the full production run. Confirm which elements are included, such as the capsule, fill, packaging and label, in the sample brief.
We need: your written approval of the sample, or your list of changes.
Closes with: the approved sample recorded against the specification.
Timing: agree the sample method, materials and assessment date in the sample brief.
How is the batch made, released and shipped?
Your supplement batch is filled, checked against the approved specification, packed and prepared for dispatch in Komenda. The agreed production and release records connect these stages to the finished batch.
- 06
Production
You get: your batch filled in our own factory at one address in the European Union, not brokered to a site you have never seen.
We need: the approved specification, the approved sample and the confirmed order.
Closes with: the batch record for your batch number.
- 07
Quality release
You get: a batch that is released against the specification you approved, not against a general statement of quality. A certificate of analysis, COA, is the laboratory document that states what was measured in that batch and against which limits.
We need: nothing from you at this step.
Closes with: the agreed batch release records, including any COA specified in the testing scope.
- 08
Packaging and labels
You get: capsules packed in the format your channel needs, in jars or in blisters, with your label applied. Label content stays your responsibility as the brand owner in most markets, and we tell you when something in the artwork will not pass.
We need: print ready artwork, the mandatory label elements for your market, and your written approval of the proof.
Closes with: the approved artwork proof and the packing specification.
- 09
Shipping
You get: the finished batch prepared for dispatch from Komenda. Agree the required documents and when they will be supplied alongside the delivery arrangements.
We need: the delivery address, the incoterms and the invoice wording you need for your market or your platform.
Closes with: the delivery note and the invoice.
- 10
Reorder and scale-up
An unchanged product can use its existing approved specification and artwork, reducing repeat development work. Materials, capacity, checks and release requirements still apply to the new batch. Share your stock position, forecast and required arrival date so the next quantity and timing can be agreed. A forecast does not reserve a production slot. Plan a repeat capsule order.
Which document closes which step?
This is the short version of the same list. The long version, with what each document proves and what it does not prove, is on the documents page.
From inquiry to approved specification
- 01–02 Inquiry Confirmation + offer
- 03 Specification Approved product specification
- 04 Materials Raw-material COAs
- 05 Sample approval Approved sample + specification
From production to pallet
- 06 Production Batch record
- 07 Batch assessment Release records
- 08 Pack approval Artwork + packing specification
- 09 Dispatch Delivery note + invoice
From inquiry to approved specification
- Written confirmation of your inquiry
- Written offer, within 1 to 3 business days
- Product specification, approved by you
- Certificate of analysis per raw material
- Approved sample recorded against the specification
From production to pallet
- Batch record for your batch number
- Finished-batch certificate of analysis, where included in the agreed testing scope
- Approved artwork proof
- Packing specification
- Delivery note and invoice
The two clocks on this process
The offer comes within 1 to 3 business days. Your production schedule takes account of specification approval, material availability, testing and packing. Agree the dates and dependencies in writing before production.
Which certificates does TS LAB state?
Five marks, each with the body behind it where the body is known, each on its own page with what it covers and what it does not cover. A badge without an issuer is worth nothing, so the issuer is named on the page, not only on the tile.
FDA registration is a filing, not FDA approval.
Questions buyers ask about the process
How fast do I get an offer?
You get a written offer within 1 to 3 business days of sending us your product details. That is time to offer, not time to product. The production dates are written into the offer and into the specification you approve.
What do you need from me to start?
The ingredients and the dose per daily serving, the format you want, the quantity range and the markets you sell in. If you already have a product, send the current label and the current specification. If you do not have a formula yet, send the idea and the dose you want to reach.
Do I get a sample before the full batch?
A sample or a pilot batch is a normal step before production, and it is the step where the formula, the capsule and the pack are checked together. What we can produce as a sample for your project, and what it costs, is written in your offer.
What closes each step?
The written offer sets the commercial scope; the approved specification sets the product requirements. Raw-material COAs identify the incoming materials, and the agreed batch and release records document production. Any finished-batch COA depends on the testing and reporting scope agreed for your order. Delivery documents accompany dispatch.
Can I visit the factory while my batch runs?
Production is at one address, Obrtna cona Potok pri Komendi 14, 1218 Komenda, Slovenia. Visits and customer audits are arranged by email, and a visit inside the European Union is cheaper and faster than an intercontinental one.
Do you also make tablets, powders or liquids?
This page describes the capsule route, because capsules are what we lead with and promise on. Tablets and powders are made here too, on our own tableting and powder filling lines, with tablets in jars and powders in jars, pouches and sticks. Softgels are made here too, on our own production, and are packed in jars only. Gummies and liquids are not part of our published range, so ask and we will tell you in the first reply whether we can source them or not.
What happens if the batch does not match the approved sample?
The approved specification defines the product requirements and the checks used for release. Agree how deviations will be assessed, reported and resolved, including any retesting or rework responsibilities. A finished-batch COA reports the tests included in the agreed scope; it does not replace that process.
Send your formula, get a written offer
An offer within 1 to 3 business days, with pricing, quantity, packaging and timing for your product.
Registered company since 2011, credit rating AA+ (2026), registered data on the proof page.