What happens to the data in the contact form

Who is the controller?

TS LAB, proizvodnja prehranskih dopolnil, d.o.o., registration number 6038573000, tax number SI26660750. Correspondence and production address: Obrtna cona Potok pri Komendi 14, 1218 Komenda, Slovenia. Email: info@ts-lab.eu.

What data do we process, and why?

If you use the inquiry form or write to us, we process the details you send: your name, your company, your email address, your country, the quantity range and the description of your product, together with any files you attach. We use them for one purpose, to answer your inquiry and to prepare an offer for you.

The legal basis is the steps taken at your request before entering into a contract, and our legitimate interest in answering business inquiries. Providing the data is voluntary, but without your email address and your product details we cannot reply with an offer.

How long do we keep it?

We keep inquiry data until the inquiry is closed. Where an inquiry becomes an order, the documents that belong to that order are kept for as long as accounting and food law require.

Contact form

When online sending is available and you submit the contact form, its fields are posted to this website and sent to the configured TS LAB inbox. The website records submission metadata, including your contact details and IP address, to operate the form and limit abuse; that log excludes the product-message text. The confirmation page reports whether the submission was accepted. Where available, it also reports whether an automatic reply could be sent. When online sending is unavailable, the form explains this and lets you copy or download your brief, or open your own email application.

Drafts and files in your browser

The enquiry form keeps a draft in this tab’s browser session storage and restores drafts saved within the previous 24 hours. It removes the draft after a confirmed online submission. A confirmation record in session storage is used by the thank-you page for 15 minutes and remains stored for the browser session. A separate non-personal receipt cookie expires after 15 minutes.

The full-label editor stores its current project in this browser’s IndexedDB storage, including text, composition rows, editable layers, pack settings, preview images and unchanged original files you import. The saved editing draft has no automatic expiry. It is not uploaded while you design. “New project” replaces the current saved draft after saving; Undo can recover the previous project while that editing session remains open. Download a project file to keep a separate copy. Browser site-data controls can remove the saved project and its files. The previous studio uses local storage for its settings and image previews.

Project and brief downloads are files saved on your device. Continuing from the Studio to the enquiry prepares a separate project package in this browser’s IndexedDB storage, including the editable label and original files. That transfer does not upload files. The package is available to the enquiry for 24 hours; expired packages are cleared when another package is prepared. It is removed after confirmed submission, while the saved editing draft remains. Browser site-data controls can remove either copy. If you include the package and submit an enquiry when online sending is available, the website uploads it to private server storage and sends a private download link to the inbox receiving your enquiry. The link expires after seven days; expired server packages are removed by the configured cleanup process. Copies downloaded by the team become part of the enquiry record. When you use “Match my brand”, the website address you enter is sent to this website’s lookup endpoint so it can request public brand information.

Background artwork for your label designs

If you tick "Add background artwork to the designs" in the label designer, the brand details you typed (brand and product name, short concept, target buyer, moods and brand colours) and the size of your label are sent from this website to an external image and text processing provider, which prepares the design proposals and their background artwork. Your logo is sent only if you also tick "Use my logo as a reference for the artwork style", and then only as a small copy. These details are used only to create the design proposals you asked for and for nothing else. TS LAB does not store them on its server beyond your browser session: the proposals come back to your browser, and a design you choose stays in your project in this browser. To keep the service fair, the website keeps a random identifier in a cookie and a scrambled form of your IP address for 24 hours to limit how many sets of artwork can be prepared per day; it does not keep the brand details with them. If you do not tick the box, nothing leaves your browser and the designs are prepared on your device.

External resources

The website loads fonts from Google Fonts. The label designer loads its 3D library from cdnjs. Those providers receive the connection information needed to serve the files, such as an IP address. These resource requests are separate from submitting an enquiry.

Analytics and advertising cookies

The website uses Google Tag Manager to load Google Analytics 4 and Meta Pixel. Neither of them runs before consent is given in the cookie banner, which offers three choices: accept all, only necessary, or settings for the two categories Analytics and Marketing. Without consent, the website uses only the storage needed for the enquiry form, the Studio and the cookie choice itself. The choice is kept in this browser for six months, in local storage and in the cookie tslab_consent; after that, the banner asks again.

Analytics (Google Analytics 4, provided by Google Ireland Limited): with consent for analytics, Google Analytics records how the pages are used, for example pages viewed, the steps reached in the enquiry form and in the Studio, the number of results of a catalogue search, ready formulas viewed, downloads, links to the B2B shop and the customer portal, and whether an enquiry was sent, with its starting point and quantity range. With the same consent, the website server also reports a sent enquiry to Google Analytics, with the same choice values, a random submission ID and the identifier from the _ga cookie. It sets cookies such as _ga, which last up to two years. The website does not send names, email addresses, company names, search terms or other text typed into forms. TS LAB keeps Google Analytics data for 14 months.

Marketing (Meta Pixel and Meta Conversions API, provided by Meta Platforms Ireland Limited): with consent for marketing, Meta Pixel records page views and sent enquiries so that TS LAB can measure its advertising on Facebook and Instagram. It sets cookies such as _fbp, which last up to 90 days. With the same consent, the website server also reports a sent enquiry to Meta through the Conversions API, so that an enquiry is counted once even when a browser blocks the Pixel. This report contains the email address, the name, the phone number where given and the country from the form in hashed form (SHA-256), the IP address, the browser identification, the Meta cookie identifiers, a random submission ID and the starting point and quantity range of the enquiry. The product description and other text typed into the form are not sent to Meta.

The legal basis for analytics and marketing cookies is consent. Google and Meta may process data in the United States; such transfers rely on the EU-U.S. Data Privacy Framework and on standard contractual clauses. Consent can be withdrawn or changed at any time with Cookie settings at the foot of each page. Withdrawal does not affect processing carried out before it.

Who else sees it?

The enquiry form does not use an external form platform. With consent, Google and Meta receive the measurement data described above. Hosting and email providers process data needed to operate the website and deliver messages. Within TS LAB, the people handling an enquiry may include sales, formulation and production planning.

Inside TS LAB, your inquiry is seen by the people who need it to answer you, in sales, formulation and production planning. Where a service provider processes data on our behalf, for example an email or business software provider, it does so under a data processing agreement.

What are your rights?

Under the General Data Protection Regulation you may ask us for access to your personal data, for rectification, for erasure, for restriction of processing and for data portability, and you may object to processing based on legitimate interests. Write to info@ts-lab.eu and we will answer within the period the regulation sets.

You also have the right to lodge a complaint with the supervisory authority. In Slovenia that is the Information Commissioner, Informacijski pooblaščenec.

Changes to this notice

If we change how the form works or which services process your inquiry, this page changes with it. The version you are reading is the one that applies to inquiries sent today.